Claims:

  • Goods in transit are at the risk of the purchaser for loss or damage.
  • Claims for shortage or improper fulfillment of orders must be made within two weeks from the date of receipt.
  • If goods appear defective, the purchaser should discontinue their use and notify Reese Enterprises at once so the matter can be investigated.
  • Reese Enterprises does not assume liability for consequential damages or delays and claims for labor will not be allowed.
  • Reese Enterprises, at its option, shall repair or replace any part or component part which shall prove defective to the original purchaser.

Warranty:

  • All Reese weatherstrip and threshold products are guaranteed for a period of FIVE YEARS from the date of delivery against defects in material and workmanship.
  • Self-adhesive weatherstripping must be installed within six months of the delivery date in order for the warranty to be valid.
  • Defective goods will be replaced or repaired at the discretion of Reese Enterprises. No claims for damage incurred or work done thereon will be allowed.
  • Cost of replacement shall not exceed the original purchase price.
  • Warranty claims must be submitted in writing within the warranty period.
  • Reese does not assume liability for defects or damage arising from improper installation, lack of recommended maintenance, misuse, modifications, use in incompatible products, or ordinary wear and tear.

Cancellation Charges:

  • Orders for special products and non-standard sizes are subject to a cancellation charge based on labor and material used prior to cancellation.

Return Goods:

  • No merchandise will be accepted for return without prior written approval.
  • Specially fabricated products, non-standard drilling, and non-standard sizes are not returnable.
  • Returned material must be of a recent sale (less than a year from the invoice date), standard stocks sizes, and in resalable condition.
  • All returns are subject to a 32% restocking charge plus freight charges.